Privacy Policy

Introduction

Remsys, Inc. ("Agento", "we", "us", or "our") operates the Agento platform at agento.host. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

Information We Collect

Account Information

When you create an account, we collect:

• Email address
• Name (if provided)
• Company name (if provided)
• Password (stored securely hashed)

Payment Information

Payment processing is handled by Stripe. We do not store your full credit card number. We receive and store only the last four digits of your card, card type, and expiration date for your records.

Usage Data

We automatically collect:

• IP address
• Browser type and version
• Pages visited and time spent
• Agent deployment logs and metrics
• API usage statistics

Agent Data

Your AI agents run on our infrastructure. We may access agent logs and data for debugging, security monitoring, and abuse prevention. We do not analyze or use your agent's business logic or outputs for any purpose other than providing the service.

How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services
• Process transactions and send billing information
• Send service-related communications (outages, security alerts, updates)
• Respond to support requests
• Monitor and prevent abuse, fraud, and security threats
• Comply with legal obligations
• Improve our services based on usage patterns

Information Sharing

We do not sell your personal information. We may share information with:

Service Providers

• Stripe - Payment processing
• Hetzner - Infrastructure hosting
• Supabase - Database and authentication

Legal Requirements

We may disclose information if required by law, court order, or government request, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers

If Agento is acquired or merged with another company, your information may be transferred as part of that transaction.

Data Retention

We retain your information as follows:

• Account data: Until you delete your account
• Agent logs: 30 days (configurable)
• Billing records: 7 years (legal requirement)
• Usage analytics: 2 years (aggregated)

When you delete your account, we remove your personal data within 30 days, except where retention is required by law.

Security

We implement industry-standard security measures including:

• Encryption in transit (TLS) and at rest
• Secure password hashing (bcrypt)
• Regular security audits
• Access controls and logging
• Isolated container environments for agents

While we take security seriously, no system is completely secure. We cannot guarantee absolute security of your data.

Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate information
• Delete your account and personal data
• Export your data in a portable format
• Opt out of marketing communications

To exercise these rights, contact us at [email protected].

Cookies

We use essential cookies for:

• Authentication and session management
• Security (CSRF protection)
• Remembering your preferences

We do not use third-party tracking cookies or sell data to advertisers.

International Transfers

Your data may be processed in the United States and Germany (Hetzner data centers). By using our service, you consent to this transfer. We ensure appropriate safeguards are in place for international data transfers.

Children's Privacy

Agento is not intended for children under 18. We do not knowingly collect information from children. If you believe a child has provided us with personal information, please contact us.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through the service. Your continued use of Agento after changes constitutes acceptance of the updated policy.

Contact Us

For privacy-related questions or to exercise your rights: